Check-In/Check-out:

What time is check-in?

Check in is from 3pm on the day of your arrival.

What time is check-out?

Check out is by 11am on the date of departure

Can I organise an early check-in?

Your room is guaranteed for arrival from 3pm. An earlier check-in time may be arranged if available at a charge of £20 per hour. If you have planned to arrive earlier to the hotel, our reception and concierge we would be delighted to arrange storage of your luggage while you relax in The Spa or enjoy afternoon tea by the fire.

Can I organise an early check-in?

Your room is guaranteed for arrival from 3pm. An earlier check-in time may be arranged if available at a charge of 20 per hour. If you have planned to arrive earlier to the hotel, our reception and concierge we would be delighted to arrange storage of your luggage, whilst you take the time to explore what the Resort has to offer.

Reservations:

How can I make a special request regarding my stay?

We would love to help you with any special requests for your stay, Simply type your message/request into the special requirements box after entering your name and email address

What does “pa” and “pr” mean beside your hotel rates?

Per Adult and Per Room

What is Galgorm Resort & Spa’s online cancellation policy?

Cancellation policy is 12 noon on the day prior to arrival. If booking a Pre-paid Internet only rate, full payment is taken at the time of booking and if you were to cancel there would be no refund.

How do I make reservations for a large group?

We would love to help you make a booking for your group. Please contact our reservations team by telephone on 028 25881001 or by email: reservations@galgorm.com

Luggage:

Can I leave my luggage at the Hotel before check-in/after check-out?

Luggage can be stored with our concierge team until your room is ready for check-in or left after check-out time should you wish to continue to enjoy the facilities of the Resort.

Lost Property:

What if I have forgotten an item at the hotel?

If you find that you have left an item behind please call the hotel on 02825 881 001 with information regarding your item to enable us to locate it for you. Useful details will be the date of your stay, the number of the room you stayed in and where you think the item may have been left.

Transport:

Can Galgorm Resort & Spa organise airport transfers?

Yes, you can select this as an add on at the time of booking, alternatively contact the hotel directly

Where is the nearest Railway Station to Galgorm Resort & Spa?

There are two stations nearby; Ballymena/Cullybackey

Where is the nearest Bus Station to Galgorm Resort & Spa?

The nearest bus station is in Ballymena

Car Park:

Does Galgorm Resort & Spa have a car park onsite?

There are approximately 300 guest car parking spaces at the hotel. Guests who are staying in log cabins and cottages can park directly outside their accommodation if required.

Do you have disabled parking available?

Parking spaces closest to the hotel entrance are reserved for guests with mobility difficulties.

Bedroom Facilities:

Does the hotel offer family or interconnecting guestrooms?

Family rooms are available to accommodate 3 guests with one double bed and one single bed. Interconnecting rooms can be reserved and consist of one room with a king size double and an adjoining room with a double bed and a single bed. Each room has a separate bathroom. Cots and camp beds can also be arranged, please contact the Hotel for further details.

Does the hotel have wheelchair friendly guestrooms?

The hotel has a number of accessible guestrooms; please inform reservations at the time of booking of your needs.

Do you offer tea/coffee making facilities in the guestrooms?

Tea and coffee making facilities are available in all guestrooms.

Do you offer an ironing board and hairdryers in the guestrooms?

All guestrooms within the main hotel have a hairdryer, iron and ironing board.

Is there wi-fi available in your guestrooms?

Wi-fi is available free of charge to guests. The password for connection is located in the guest directory in your bedroom. Alternatively this can be obtained from reception.

Does the hotel supply cots for babies/smaller children?

A number of cots are available.. Please inform reservations of your requirements at the time of booking.

Self – catering Accommodation:

What is your self-catering accommodation equipped with?

The self catering accommodation is equipped with fridge, cooker, microwave, kettle, toaster, iron & ironing board. Kitchens are stocked with cutlery, crockery, glassware and cooking utensils necessary for your stay. Our large log cabins have washing machine and tumble drier installed as an extra.

Hotel Facilities:

Is wi-fi available in the hotel?

Wi-fi is available in the main hotel free of charge to guests. The password for connection is located in the guest directory in your bedroom. Alternatively this can be obtained from reception. Please note that Wi-fi connection cannot be picked up in the self catering accommodation.

Are pets permitted in the hotel?

Guide dogs are the only animals permitted in the hotel.

Are smoking rooms available at the hotel?

Galgorm Resort and Spa is a non-smoking building. Deluxe rooms and Suites have balconies on which guests are permitted to smoke. Guests can use the Mulberry Garden area to smoke in, which is fully equipped with sheltered tables and heated seating.

What are the opening times of the Spa?

The Thermal Spa area – Monday-Friday 7am-10pm, Saturday and Sunday 8am-9pm

Treatments – Monday-Friday 9.30am-8.30pm, Saturday and Sunday 9.30am-6.30pm

Can children use the Spa facilities?

Guests must be aged 16 years or over to use the spa facilities and Thermal Spa areas.

Do you have a gym?

We don’t have a gym although you are welcome to use our mountain bikes or take advantage of our jogging trails on the estate.

How far from the hotel are the self-catering cottages and log cabins situated?

Cottages are 1 minutes walk from the main building and log cabins are 2 minutes walk from the main building. If you arrive by car, you can easily park beside your self-catering accommodation.

Can you arrange babysitting services for our family?

Please contact the reservations team with your requirements for babysitting services and they will be able to assist you in making arrangements for your stay.

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