Spa FAQ

Opening Hours

Thermal Spa Village - Everyday from 8am – 10pm.   

Treatments – Monday-Friday 9.30am-8.30pm, Saturday and Sunday 9.30am-6.30pm.

Fitness Suite - 6am - 10pm

Swimming Pool - 7am - 10pm

Children who will be residents of the hotel will be permitted to use the in-door swimming pool but must be accompanied by an adult. Designated family times are; 9am – 10am & 5.30pm – 6.30pm.  Residents who are staying in our Riverside Cabins or Fishermen's Cottages will be charged £20 per adult/child per session.

Scheduling an Appointment

To schedule an appointment, please contact our reservations team via telephone +44 (0)28 2588 2550 or email reservations@galgorm.com. Advanced booking recommended.

Arrival

Please arrive at least 30 minutes before your treatment to Spa Reception to allow you sufficient time to change, complete your medical questionnaire and enjoy some relaxation time prior to your treatment.  Please note that appointments may alter by 15 minutes from the time stated at the time of booking.

Please note that the allotted treatment time includes time for consultation and aftercare advice.

Medical Questions

It is important that you advise us in advance of any health conditions, allergies or injuries which could affect your treatment when making your reservation. Upon arrival at The Spa you will be asked to complete a pre-treatment medical questionnaire.

What to Wear

Towels, robes & spa footwear will be provided.  If your treatments includes use of the Thermal Village, please bring swimwear.  Disposable briefs or boxer shorts will be provided for all wet and/or body treatments.

Service Charges / Gratuities

If you wish to provide and appreciation to your Therapist following your treatment, a 5% gratuity can be made at Spa Reception.

Payment

Credit/Debit card details will be required to confirm all bookings including those to be paid by gift voucher.

Specific package or treatment vouchers are non transferable to another package or treatment, no change will be given from gift vouchers. If you are paying by gift voucher please remember to bring it with you on the day and present it on arrival.

Cancellation Policy

Please allow 48 hours notice of cancellation or postponement for guestrooms to avoid 100% charge.  A 100% charge will apply if you do not attend your booking.  The charge will be applied to the card provided on arrival or to your hotel room bill, should you be a resident guest.

Deposits relating to full and part day spa packages are strictly non-refundable.  They are transferable to another date provided at least 5 days notice to the original date given.

For Spa cancellation, it is 48 hours prior to arrival for treatments and 5 days prior to arrival for packages. All Spa Cancellations must be in writing.

Classes

We offer a range of classes available complimentary to both our residents and members, including HIIT, Circuits, Core Tone and much more. 
 
Classes are held
Monday - Friday 10.30am
Monday, Wednesday & Thursday 7.30pm
 
Classes must be booked via Spa Reception

Valuables

Lockers are provided for your individual use, however, we recommend that you do not bring valuables into The Spa. Galgorm Resort & Spa do not accept any responsibility for loss or damage of personal items.

Spa Etiquette

The Spa and Thermal Village  is designed to be calm, quiet and relaxing and for this reason the use of mobile phones is prohibited. We also ask that you respect other spa users by speaking quietly whilst in our relaxation areas. Any rowdy or loud behaviour in any area of The Spa may result in you being asked to vacate the premises. The Spa at Galgorm is an adult only environment and open only to persons aged 16 and over.  Guests between the age of 16-18 must be accompanied by an adult at all times.

The Spa & Thermal Village is a smoke and E Cigarette free zone and guests are not permitted to bring alcohol into these areas.

The management reserves the right to close any area of The Spa or Thermal Village without prior notice for essential maintenance.

All brochure content is correct at time of going to print.The management reserves the right to alter or amend any aspect of content at any time without prior notice.