Frequently Asked Questions

To schedule an appointment, please book online using the below options. 

Please arrive at least 30 minutes before your treatment to Spa Reception to allow you sufficient time to change, complete your medical questionnaire and enjoy some relaxation time prior to your treatment.

Please note that appointments may alter by 15 minutes from the time stated at the time of booking.

Please note that the allotted treatment time includes time for consultation and aftercare advice.

If you arrive late for your appointment, your treatment will be adapted to the remaining time of your booking. 

We welcome expectant mothers to enjoy the relaxing surroundings and facilities of the Thermal Spa Village. There are however some of the experiences that due to the jets and extremes in temperature are not recommended during pregnancy. We can adapt any of our pampering treatments for expectant mothers. Treatments are available from 14 weeks, facials are available from 1 week.

It is important that you advise us in advance of any health conditions, allergies or injuries which could affect your treatment when making your reservation. We are unable to offer spa treatments to guests who have received General Anaesthetic within the last three months. Upon arrival at The Spa, you will be asked to complete a pre-treatment medical questionnaire.

Residents

Robes and flip flops are provided in your room. If you require an alternative size, please contact Reception. You are welcome to bring your own appropriate footwear to navigate the spa e.g., sliders & flip flops. 

Should you have a treatment, disposable underwear is also available.

You may collect a towel at Spa Reception for use during you time at The Spa.

In the interest of comfort, personal safety, health, and hygiene and in consideration of all our other Spa guests, the flip flops provided in your guestroom must be worn in all areas of The Spa at all times.

Day Spa Guests

Robes, Towels and Flip flops are provided for you in your locker. Please bring swimwear for use in the Thermal Spa Village.

If you have a treatment booked disposable underwear is also available. 

In the interest of comfort, personal safety, health, and hygiene and in consideration of all our other Spa guests, the flip flops provided in your Spa locker must be worn in all areas of The Spa at all times.

We have a top of the range fully motorised, mobile pool lift. The Panda hoist has a unique electronics system so that each guest can be transported direct from changing rooms to poolside with no requirement for a wheelchair & no effort by the operator except for steering into position.

The Panda hoist can be used to allow guests to enjoy various facilities throughout the Thermal Spa Village. Once the lift is in position at the poolside, the chair is lowered into the water by an attendant operating the controls on the lift control panel. 

Please advise our Reservation or Spa Reception Team should you wish to avail of the Panda.

Please note that a discretionary 5% gratuity for your Therapist will be added to your bill. You have the option of removing this from your bill should you prefer

Credit/ Debit card details are required to confirm all bookings including those being paid in full or in part by gift voucher. If using a Gift Card or voucher, details will be required at the time of booking.

Vouchers are non transferrable to another package or treatment and no change can be given. Gift vouchers must be presented to Reception on arrival.

Full payment is required prior to departure. In the event that an outstanding balance is remaining after departure, this will be charged to the card details provided at the time of booking.

Treatments

Please allow 72 hours notice of any cancellation or postponement of Treatments or Services booked during your stay.

Day Spa Experiences

Please allow 5 days notice of any cancellation or postponement of your Day Spa Experience. 

If your Treatment and/or Service is not cancelled within the specified cancellation period, we reserve the right to charge 100% cancellation fee to the credit card given at the time of booking.

Classes are currently unavailable.

Residents 

All valuables should be stored in your guestroom. For items such as phones, safety deposit boxes are available. 

Day Spa Guests

Lockers are provided for Day Spa guests for your individual use. However, we recommend that you do not bring valuables into The Spa.

Galgorm do not accept any responsibility for loss or damage to personal items. 

To ensure that all guests enjoy the peaceful sanctuary of The Spa, we respectfully request that all visitors keep noise to a minimum. The use of mobile phones and electronic devices in The Spa are allowed however please respect our other guests and ensure devices are kept on silent. We reserve the right to ask any guest or group of guests to leave the Spa if they are disturbing other users of The Spa facilities.