I started in March 2013.
My first position was as Front Office Assistant, this included Reception, Switchboard and Reservations Roles. This allowed me to cover all areas of the Front Office.
Front Office Assistant – 2 ½ years
Customer Service Assistant (Maternity Cover) – 1 year
Reservations Team leader – 6 months
Reservations Manager - 2 years & 3 months
Galgorm has been a massive support in the progression of my career. I started with little experience and due to the training and coaching I received, I was able to do well in my various roles. This meant more opportunity when it came to promotions.
I am currently Reservations Manager, this includes:
I love how every day is different, I feel that I continue to learn new things every day. It is amazing to see how much the Resort has changed since I first started and also how it continues to change. I enjoy putting plans in place for my department to assist with these changes and seeing the results. I have a fantastic team behind me and it is great to see them achieve and progress. I am very proud to work at Galgorm due to the reputation it has.
Hospitality does not mean long and unsociable hours. It means working as a team and making the Guests happy which makes it all worthwhile. If you want a job which means you can learn something new every day and continually progress in your career, Hospitality is the place to be!
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