Megan Wright - Reservations Manager

When did you start your career with Galgorm Resort & Spa?

I started in March 2013.

What was your first position within the Resort?

My first position was as Front Office Assistant, this included Reception, Switchboard and Reservations Roles.  This allowed me to cover all areas of the Front Office.

What other positions have you held since you began working for Galgorm Resort & Spa?

 Front Office Assistant – 2 ½ years

               Customer Service Assistant (Maternity Cover) – 1 year

               Reservations Team leader – 6 months

               Reservations Manager -  2 years & 3 months

Tell us about how Galgorm Resort & Spa helped you progress your career?

Galgorm has been a massive support in the progression of my career. I started with little experience and due to the training and coaching I received I was able to do well in my various roles. This meant more opportunity when it came to promotions.

Tell us about any qualifications, courses or training you have completed while working for Galgorm Resort & Spa?

  • World Host
  • Coaching Training
  • NVQ Level 2 in Team leadership

What is your current position within the Resort and your day to day duties?

I am currently Reservations Manager, this includes:

  • managing the Reservations Team on a day to day basis
  • checking upcoming reservations
  • attending relevant meetings
  • setting and managing targets
  • recruitment and training of my team

What do you love the most about working for Galgorm Resort & Spa?

I love how every day is different, I feel that I continue to learn new things every day. It is amazing to see how much the Resort has changed since I first started and also how it continues to change. I enjoy putting plans in place for my department to assist with these changes and seeing the results. I have a fantastic team behind me and it is great to see them achieve and progress. I am very proud to work at Galgorm due to the reputation it has.

What would you say to someone thinking of joining the Hospitality Industry?

Hospitality does not mean long and unsociable hours. It means working as a team and making the Guests happy which makes it all worthwhile. If you want a job which means you can learn something new every day and continually progress in your career, Hospitality is the place to be!