Terms & Conditions

General

The Galgorm Residency Card has no monetary value, is non-refundable and the benefits are non-transferable to any alternative product, service or experience. The rights to and ownership of this card are vested in Galgorm Manor Hotel Limited (hereafter referred to as the Company - trading as Galgorm Resort & Spa) and only the person named on it may use it subject to the conditions specified at the time of application and as amended periodically. In order to avail of the benefits, the booking must be made in the cardholder’s name and the unique ID must be provided at the time of booking and both the Galgorm Residency Card and ID to be presented at check-in. Benefits are subject to availability at the time of booking and cannot be guaranteed. All benefits are applicable only to the Galgorm Residency cardholder’s room and named guests staying within it. Benefits apply to a maximum of one room per stay booked under the cardholder’s name. Cannot be applied in conjunction with any other Resort perks or membership discounts. 

Residency Rates

Discount is available on the following packages and rate codes only:

  • Bed & Breakfast
  • 1 Night Sweet Retreat
  • 1 Night Dining Escape
  • 1 Night Spa Escape
  • Galgorm Gourmet Experience
  • 2 Night Dining Retreat
  • 2 Night Spa Retreat
  • 3 Night Retreat
Cannot be applied in conjunction with any other seasonal promotion, package or offer. Cannot be applied in conjunction with any other Resort perks or membership discounts.  

All rates are subject to availability at the time of booking. 

To avail of the discounted rate, bookings must be made via our Residency Concierge at residency@galgorm.com. The discounted rate is not available online. 

The Small Print

Tailor Your Stay

Whenever possible, personal preferences as indicated on your profile will be met, based upon availability. Requests are not guaranteed. 
 

Upgraded Stay

The upgrade is one category above the tier booked. This is subject to availability at the time of booking and cannot be guaranteed. 

The benefits are non-transferable to any alternative product, service or experience.

Extended Stay

This is subject to availability at the time of booking and cannot be guaranteed. 

The benefits are non-transferable to any alternative product, service or experience.

A Spa Experience On Us

Rasul is subject to availability at the time of booking and cannot be guaranteed. 

The benefits are non-transferable to any alternative product, service or experience.

Toast Your Birthday

Cardholder's birthday date will be taken at the time of application and birthday experience (Stay | Spa | Dine) must be booked in advance with the Residency Concierge to avail of this offer. 

 

How To Join

Galgorm Residency card may only be purchased by individuals aged 18 or over.

Galgorm Residency card can be purchased by:

  • Completing the online enquiry form to receive a call from one of our Residency Concierge Team

OR

  • At Resort reception or Guest Services


Once the application is complete, you will receive a unique ID number enabling you to book and use all benefits through our dedicated email residency@galgorm.com

The Company may refuse an application for a Residency card to any person and may terminate the same at any time.

Receiving Your Card

On completion of application and receipt of payment we will endeavour to ensure that your Galgorm Residency Card is delivered by post within 30 days of purchase.

If your card gets lost, stolen or misplaced, you can purchase a replacement card for £5.00.

Renewals & Cancellations

After initial purchase, you will have a 14 day cooling off period where you will be able to cancel your Galgorm Residency Card without providing a reason and will receive a full refund. To exercise the right to cancel, you must notify us in writing by way of an email to residency@galgorm.com prior to the relevant deadline.

Auto Renewal

Galgorm Residency is an on-going subscription which means that your membership is continuous and will be renewed automatically on the day following the last day of your Residency year (a Residency year is 12 months from the date you received your Residency unique ID number). Payment will be processed automatically from the most recent credit or debit card used when joining or renewing your Residency. If your original credit or debit card has expired the payment may still be processed as it is the associated account that is charged. 

You will receive a notification by email 40 days prior to expiry informing you that your Residency will be renewed automatically. You will be able to opt out of your upcoming auto renewal online by notifying us in writing by way of an email to residency@galgorm.com at least 5 days prior to the expiry of your membership.

Upon your auto-renewal, you will also have a 14 day cooling off period where you will be able to cancel your Residency without giving any reason and receive a full refund. 

Use Of Your Personal Data

By applying for Residency at Galgorm Resort & Spa, you agree to the Company processing your data in accordance with our Privacy Policy.  It is your responsibility to advise us as soon as possible if any of your personal details change via emailing residency@galgorm.com

Variation

The Company may vary these terms and conditions from time to time. The latest terms and conditions will be available on the Residency section of the Galgorm Resort & Spa website. 

The Company may also vary or withdraw any benefits or any terms and conditions applicable to the benefits at any time. In the event that a product, service or experience is removed from the Residency Card benefits, an alternative to equal or similar value will be provided.

Governing Law

These terms and conditions are subject to laws of Northern Ireland and the non-exclusive jurisdiction of the Northern Ireland Courts.