Frequently Asked Questions

Rooms Check In / Check Out

What time is check in? 

For guests staying in a Hotel Guestroom (Superior, Deluxe, Junior Suite or Suite)

Check in time is 3.00pm

What time is check-out?

For guests staying in a Superior Guestroom

Check out time is 11.00am

For guests staying in a Deluxe Guestroom, Junior Suite, Suite and Signature Suite

Check out time is 12.00pm

What to expect upon arrival to The Resort

Make your way to the front door of the hotel with your luggage for check-in at the reception area. 

If arriving prior to 3pm

Once you have completed check-in, please make your way to the Thermal Spa Village where you will be provided with robes & flip flops. Once you have changed into your swimwear, please leave your luggage with our Concierge Team who will be based in the Thermal Spa Village reception. 

Enjoy relaxation in the Thermal Spa Village. 

When your room is ready, you can collect your key at Thermal Spa Village reception.

Your luggage will be in your room when you arrive.

If arriving from 3pm onwards

Please complete check-in at the reception area before making your way to your room, and preparing for relaxation in the Thermal Spa Village. 

Can I organise an early check-in?

Early check-in is unavailable.

Can I arrive before my check in time to use The Spa?

For guests staying in our Hotel Guestroom accommodation, Thermal Spa Village relaxation is available at no additional charge from 12noon prior to check-in.

Please note, should you wish to avail of early spa access, your guestroom will be available from 4pm.

Will a member of staff be able to valet park my car/help with my luggage?

Valet parking is available and staff will be on hand to help with guest luggage.

What time can I access the Thermal Spa Village?

Guests staying in a Superior Guest Room, Deluxe Guest Room or Suite

Access from check-in until check-out

*For guests staying in our guestrooms, early spa access is available at no additional cost from 12noon on the day of check-in.

Lodges Check In / Check Out

What time is check in? 

For guests staying in The Riverside Cottage, check in time is 2.45pm

For guests staying in Charles Lanyon Gate Lodge, check in time is 3.30pm

For guests staying in Linen Merchant's Residence, check in time is 3.15pm

For guests staying in Red Oaks Residence, check in time is 3.00pm

For guests staying in a Log Cabin, check in time is 3.00pm

For guests staying in a Shepherd's Hut, check in time is 3.00pm

For guests staying in a Cottage Suite, check in time is 3.00pm

 

What to expect upon arrival at The Resort

Please arrive using the entrance signposted for Gillies & The Spa at Galgorm. Make your way to our Lodging Accommodation check-in area located on the road to the right. 

Check-in with a member of our team in the Shepherd's Hut check-in area.

Guests staying in a Cottage Suite, The Riverside Cottage or Shepherd's Hut can avail of early spa access from 12noon prior to check-in. Please see details under 'What time can I access the Thermal Spa Village'.

 

What time is check out?

For guests staying in The Riverside Cottage, check out time is 12.00pm

For guests staying in Charles Lanyon Gate Lodge, check out time is 11.30am

For guests staying in Linen Merchant's Residence, check out time is 11.15am

For guests staying in Red Oaks Residence, check out time is 11.00am

For guests staying in a Log Cabin, check out time is 11.00am

For guests staying in a Shepherd's Hut, check out time is 11.00am

For guests staying in a Cottage Suite, check out time is 12.00pm

 

Can I organise an early check in?

Early check-in is unavailable.

 

What time can I access the Thermal Spa Village?

Guests staying in a Cottage Suite, The Riverside Cottage or Shepherd's Hut

Access from check-in until check-out

*For guests staying in our Cottage Suites, The Riverside Cottage or Shepherd's Huts early spa access is available at no additional cost from 12noon on the day of check-in.

Once you have checked in at our Lodging Accommodation check-in, park your vehicle outside your Cottage Suite or in the Log Cabin & Shepherd's Hut car parking spaces. 

Make your way to The Spa entrance. We recommend bringing a small bag for your swimwear and belongings and leaving your luggage in your car. Upon arrival at the Thermal Spa Village you will be provided with robes & flip flops. 

After changing into your swimwear, please leave your small bags with our Concierge Team located in the Thermal Spa Village reception. 

Enjoy relaxation in the Thermal Spa Village. 

When your accommodation is ready you can collect your key at the Thermal Spa Village reception and make your way to your Lodge accommodation. 

Guests staying in a Log Cabin

Access from 5pm - 10pm on the day of arrival

Access from 8am - 10.30am on day of departure.

Log Cabins have their own private hot tub.  

Guests staying in the Charles Lanyon Gate Lodge

Access from check-in until check-out

 

Reservations

How can I make a special request regarding my stay?

We would love to help you with any special requests for your stay, simply type your message/request into the special requirements box after entering your name and email address. Alternatively, you can arrange a special request by phoning/emailing the hotel.

Extras that require a member of staff to enter the guest room are not available at present – an updated list of extras can be requested by emailing Guest Relations. Any extras must be pre-booked at least 24 hours in advance

 

What is Galgorm's online cancellation policy?

Hotel Guestrooms, Cottage Suites & Shepherd's Huts 
The cancellation policy is 72 hours prior to arrival. If booking a Pre-paid rate, full payment is taken at the time of booking. No amendments or refunds permitted.

Log Cabins
The cancellation policy is 7 days prior to arrival. If booking a Pre-paid rate, full payment is taken at the time of booking. No amendments or refunds permitted..

 

How do I make a reservation for a large group?

We would love to help you make a booking for your group. Please contact our reservations team by telephone on 028 25882554 or by email: reservations@galgorm.com

 

Transport

Can Galgorm organise airport transfers?

Transport facilities are not available at present. 

 

Where is the nearest Railway Station to Galgorm?

There are two stations nearby; Ballymena (10 minutes by car) and Cullybackey (5 minutes by car)

 

Where is the nearest Bus Station to Galgorm?

The nearest bus station is in Ballymena (10 minutes by car)

Car Park

Does Galgorm have a car park onsite?

There are approximately 300 guest car parking spaces at the hotel. Guests who are staying in our Riverside Log Cabins & Cottage Suites can park directly outside their accommodation if required.

 

Do you have disabled parking available?

Parking spaces closest to the hotel entrance are reserved for guests with mobility difficulties.

 

Do you have an Electric Vehicle Charging Point?

There is one electric charging point located in the carpark nearest to Gillies.

Allergies

If you suffer from any allergies it is very important that the exact nature of such allergies is notified to us at the time of booking. 

Luggage

Can I leave my luggage at the Hotel before check-in/after check-out?

Yes, luggage can be stored with us.

Lost Property

What if I have forgotten an item at the Hotel?

If you find that you have left an item behind please call the hotel on 02825 881 001 with information regarding your item to enable us to locate it for you. Useful details will be the date of your stay, the number of the room you stayed in and where you think the item may have been left.

Hotel Facilities

Is Wi-Fi available in the hotel?

Wi-fi is available in the main hotel free of charge to guests and every guestroom and Cottage Suites have access to Wi-fi. The password for connection is done using the Smart TV. Please note that Wi-fi connection cannot be picked up in the Riverside Log Cabins.

 

Are pets permitted in the hotel?

Guide dogs are the only animals permitted in the hotel, however, if you're after dog-friendly accommodation, we do have two dog-friendly Cottage Suites, one 6 berth Log Cabin, one one-bedroom Shepherd's Hut, one two-bedroom Shepherd's Hut and our Linen Merchants Residence available per night. Subject to availability.  

Further information can be found here.

 

Are smoking rooms available at the hotel?

Galgorm is a non-smoking building. Suites have balconies on which guests are permitted to smoke. Guests can use the Mulberry Garden area to smoke in, which is fully equipped with sheltered tables and heated seating.

 

What are the opening times of the Spa?

The Thermal Spa Village - Open Daily from 8am-10pm

Residents Treatments available 9am - 8pm 

Day Spa Treatments available 9am - 2pm 

 

What time can I access the Thermal Spa Village?

Superior Guest Rooms, Deluxe Guest Rooms or Suites

Access from individual's check-in time until check-out

*For guests staying in our guestroom accommodation, early spa access is available at no additional cost from 12noon on the day of check-in. Please note, if you wish to avail of early spa access, you will complete guestroom check-in at 4pm.  

Cottage Suites & The Riverside Cottage

Access from check-in until check-out

*For guests staying in our Cottage Suites or The Riverside Cottage, early spa access is available at no additional cost from 12noon on the day of check-in. Please note, if you wish to avail of early spa access, you will complete check-in at 4pm.  

Log Cabins

Access from 7pm -  10pm on day of arrival

Access from 8am - 10.30am on day of departure.

Log Cabins have their own private hot tub.  

 

What time is breakfast served until?

Conservatory Breakfast is served daily from 7am-10.30am.

Gillies Breakfast is served daily from 7am - 12.00pm. 

Guests must pre-book a table. 

 

Can children use the Spa facilities?

Guests must be aged 16 years or over to use the spa facilities and Thermal Spa Village areas. There is Family Time in the swimming pool from 9am - 10am and 5.30pm - 6.30pm. 

*Please note, access to Family Time will depend on room type.

 

Do you have a gym?

Yes. The Fitness Suite is located on level 1 within our Thermal Spa Village. The Fitness Suite hosts a range of top quality gym and fitness equipment. 

 

How far from the hotel are the Log Cabins & Cottage Suites situated?

Log Cabins and Cottage Suites are a 5 minute walk from the main building. If you arrive by car, you can easily park beside your Log Cabin or Cottage Suite.

Log Cabins & Cottage Suites

What are your Log Cabins & Cottage Suites equipped with?

The 4 star Log Cabins & Cottage Suites are equipped with fridge, microwave and/or cooker, kettle, toaster, iron & ironing board. Kitchens are stocked with cutlery, crockery, glassware and cooking utensils necessary for your stay. Our large Log Cabins have a washing machine and tumble drier installed as an extra.

The Log Cabins have their own private outdoor hot tub. 

 

What time can I access the Thermal Spa Village if I'm staying in the Log Cabins?

Guests staying in the Log Cabins will have access to the Thermal Spa Village from 5pm - 10pm on the day of arrival and 8am - 10.30am on the morning of departure. Family Time in the Pool is available from 9am - 10am for guests under the age of 16, accompanied by an adult.

 

Can children use the hot tub in the Log Cabins?

Children under the age of 16 are not permitted to use the Log Cabin Hot Tub. However, they are very welcome to use the indoor swimming pool during the Family Time sessions from 9:00am-10:00am on the morning of departure.

Users aged 16 and 17 must be accompanied by an adult at all times while using the Hot Tub.

A cover is provided for the Hot Tub but parental responsibility will be required to ensure the safety of children at all times.

 

What time can I access the Thermal Spa Village if I'm staying in a Cottage Suites?

Guests staying in the Cottage Suites will have access to the Thermal Spa Village from check-in until check-out. Early spa access is available from 12noon on the day of arrival at no additional charge. Should you wish to avail of early spa access, you will complete check-in at 4pm.  Family Time in the Pool is available from 5.30pm - 6.30pm and 9am - 10am for guests under the age of 16, accompanied by an adult. 

 

Dog-Friendly

Are pets permitted in the hotel?

Guide dogs are the only animals permitted in the hotel. For a break away with your pooch, we offer dog-friendly lodging accommodation options and guests can dine with their dogs in The Mulberry Garden and The Barn at Castle Kitchen + Bar

Dining

Guests can dine with their dogs in The Mulberry Garden and The Barn at Castle Kitchen + Bar. We also offer room service to our accommodation.

Accommodation

If you're after dog-friendly accommodation, our range of Cottage Suites, Log Cabins, Shepherd's Huts and Residences are all dog-friendly. Subject to availability. Further information can be found here.

Bedroom Facilities

Does the hotel offer family guestrooms?

Family rooms are available to accommodate 3 guests with one double bed and one single bed. Deluxe Family rooms accommodate 4 people. Cots and camp beds can also be arranged, please contact the Hotel for further details

 

Does the hotel have wheelchair-friendly guestrooms?

The hotel has a number of accessible guestrooms; please inform reservations at the time of booking of your needs.

 

Do you offer tea/coffee making facilities in the guestrooms?

Tea and coffee making facilities are available in all guestrooms.

 

Do you offer an ironing board and hairdryers in the guestrooms?

All guestrooms within the main hotel have a hairdryer, iron and ironing board.

 

Is there wi-fi available in your guestrooms?

Wi-fi is available in the main hotel free of charge to guests. Every guestroom and Cottage Suite has access to Wi-fi. The password for connection is done using the Smart TV. Please note that the Wi-fi connection cannot be picked up in the Riverside Log Cabins.

 

Does the hotel supply cots for babies/small children?

A number of cots are available. Please inform reservations of your requirements at the time of booking.

Minibar

There is a complimentary mini bar in every guestroom.

*Please note Suites contain a mini bar with additional chargeable items. 

Spa | Opening Hours

Thermal Spa Village

Daily from 8am - 10pm

Treatments

Residents 9.00am - 8.00pm

Day Spa Guests 9.00am - 2.00pm

Fitness Suite

Daily from 8am - 10pm

Swimming Pool

8am - 10pm

Designated family swim times

9am - 10am

5.30pm - 6.30pm

 

*Please note, designated family swim times will depend on room type. 

Spa | Children and Young Persons

The Spa is an adult-only environment and is only open to persons aged 16 and over. The indoor swimming pool is open for family time for our Hotel Residents & guests staying in our Cottage Suites between 9am & 10am and 5:30pm to 6:30pm. Please note family time is available for guests staying in our Riverside Log Cabin between 9am - 10am only. 
 
*Treatments cannot be offered to anyone under the age of 16. All 16/17 year olds must be accompanied by an adult at all times while in the spa, including while having a treatment.. 

Spa | Residents Access

Superior Guestrooms, Deluxe Guestrooms & Suites

Access from individual's check-in time until check-out.

*For guests staying in our guestroom accommodation, early spa access is available at no additional cost from 12noon on the day of check-in. Please note, if you wish to avail of early spa access, you will complete guestroom check-in at 4pm. 

Cottage Suites & The Riverside Cottage 
 
Access from check-in until check-out. 
 
*For guests staying in our Cottage Suites or The Riverside Cottage, early spa access is available at no additional cost from 12noon on the day of check-in. Please note, if you wish to avail of early spa access, you will complete guestroom check-in at 4pm. 
 
Log Cabins 
 
Access from 5:00pm - 10:00pm on the day of arrival and 8:00am - 10:30am on the day of departure. 
 
Shepherd's Huts
 
Access from check-in until check-out. 
*For guests staying in our Shepherd's Huts, early spa access is available at no additional cost from 12noon on the day of check-in. Please note, if you wish to avail of early spa access, you will complete check-in at 4pm. 
 
Charles Lanyon Gate Lodge
 
Access from check-in until check-out. 

Spa | Scheduling an Appointment

To schedule an appointment, please book online using the below options. 

Spa | Group Bookings

The person making the booking for a group will be responsible for ensuring all those attending are (i) made aware of The Spa Policies, (ii) receive a copy of The Spa Policies and the medical questionnaire to be completed on attendance (as provided by The Spa on booking)  and (iii) all such attendees comply with them. Any charges, as a result of The Spa Policies not being adhered to, will be the responsibility of the person making the original booking. 

Spa | Arrival at the Spa

Please arrive at least 30 minutes before your treatment to Spa Reception to allow you sufficient time to change, complete your medical questionnaire and enjoy some relaxation time prior to your treatment.

Please note that appointments may alter by 15 minutes from the time stated at the time of booking.

Please note that the allotted treatment time includes time for consultation and aftercare advice.

If you arrive late for your appointment, your treatment will be adapted to the remaining time of your booking. 

Spa | Pregnancy

We welcome expectant mothers to enjoy the relaxing surroundings and facilities of the Thermal Spa Village. There are however some of the experiences that due to the jets and extremes in temperature are not recommended during pregnancy. We can adapt any of our pampering treatments for expectant mothers. Treatments are available from 14 weeks, facials are available from 1 week.

Spa | Medical Questions

It is important that you advise us in advance of any health conditions, allergies or injuries which could affect your treatment when making your reservation. We are unable to offer spa treatments to guests who have received General Anaesthetic within the last three months. Upon arrival at The Spa, you will be asked to complete a pre-treatment medical questionnaire.

 

Spa | Smoking, Alcohol and Drugs

Smoking and the use of drugs in The Spa is strictly prohibited. It is also advisable to avoid the consumption of alcohol and heavy meals prior to, or immediately after any Spa treatment. For your wellbeing whilst availing of the Spa Facilities, the Management reserves the right to stop serving alcohol to any guest who may be visibly under the influence of alcohol. Alcohol that is bought in the Thermal Village may only be consumed in this area.

Spa | What To Wear

Residents

Robes and flip flops are provided in your room. If you require an alternative size, please contact Reception. You are welcome to bring your own appropriate footwear to navigate the spa e.g., sliders & flip flops. 

Should you have a treatment, disposable underwear is also available.

You may collect a towel at Spa Reception for use during you time at The Spa.

In the interest of comfort, personal safety, health, and hygiene and in consideration of all our other Spa guests, the flip flops provided in your guestroom must be worn in all areas of The Spa at all times.

Day Spa Guests

Robes, Towels and Flip flops are provided for you in your locker. Please bring swimwear for use in the Thermal Spa Village.

If you have a treatment booked disposable underwear is also available. 

In the interest of comfort, personal safety, health, and hygiene and in consideration of all our other Spa guests, the flip flops provided in your Spa locker must be worn in all areas of The Spa at all times.

Spa | Assistance

We have a top of the range fully motorised, mobile pool lift. The Panda hoist has a unique electronics system so that each guest can be transported direct from changing rooms to poolside with no requirement for a wheelchair & no effort by the operator except for steering into position.

The Panda hoist can be used to allow guests to enjoy various facilities throughout the Thermal Spa Village. Once the lift is in position at the poolside, the chair is lowered into the water by an attendant operating the controls on the lift control panel. 

Please advise our Reservation or Spa Reception Team should you wish to avail of the Panda.

Spa | Service Charges / Gratuities

Please note that a discretionary 5% gratuity for your Therapist will be added to your bill. You have the option of removing this from your bill should you prefer

Spa | Payment

Credit/ Debit card details are required to confirm all bookings including those being paid in full or in part by gift voucher. If using a Gift Card or voucher, details will be required at the time of booking.

Vouchers are non transferrable to another package or treatment and no change can be given. Gift vouchers must be presented to Reception on arrival.

Full payment is required prior to departure. In the event that an outstanding balance is remaining after departure, this will be charged to the card details provided at the time of booking.

Spa | Cancellation Policy

Please allow 72 hours notice of any cancellation or postponement of Treatments or Services booked during your stay.

If your Treatment and/or Service is not cancelled within the specified cancellation period, we reserve the right to charge 100% cancellation fee to the credit card given at the time of booking.

Spa | Classes

Classes are currently unavailable.

Spa | Valuables

Residents 

All valuables should be stored in your guestroom. For items such as phones, safety deposit boxes are available. 

Day Spa Guests

Lockers are provided for Day Spa guests for your individual use. However, we recommend that you do not bring valuables into The Spa.

Galgorm Spa & Golf Resort do not accept any responsibility for loss or damage to personal items. 

Spa | Etiquette

To ensure that all guests enjoy the peaceful sanctuary of The Spa, we respectfully request that all visitors keep noise to a minimum. The use of mobile phones and electronic devices in The Spa are allowed however please respect our other guests and ensure devices are kept on silent. We reserve the right to ask any guest or group of guests to leave the Spa if they are disturbing other users of The Spa facilities. 

Spa | Best Time To Visit

We want to ensure the utmost of relaxation during your Thermal Spa Village Experience. Please be mindful of our peak times of 3 - 6pm.
 
Please note guests staying in a Superior Guest Room, Deluxe Guest Room or Suites can access the Thermal Spa Village facilities between check-in and check-out.
 
Guests staying in Cottage Suites or The Riverside Cottage can access the Thermal Spa Village facilities between check-in and check-out.
 
Guests staying in the Charles Lanyon Gate Lodge can access the Thermal Spa Village facilities between check-in and check-out.
 
Guests staying in a Log Cabin can access the Thermal Spa Village facilities between 7:00pm - 10:00pm and 8:00am - 10:30am on the day of departure.
 
We ask that you please adhere to social distancing guidelines while in The Spa. 
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