What time is check-in?
Check-in is from 3pm on the day of your arrival.
What time is check-out?
Standard & Superior rooms at 11am
Deluxe rooms, Junior Suites & Suites at 12noon
Can I organise an early check-in?
Your room is guaranteed for arrival from 3pm. Earlier check-in time may be arranged if available at a charge of £20 per hour. If you have planned to arrive earlier to the hotel, our reception and concierge we would be delighted to arrange the storage of your luggage, whilst you take the time to explore what the Resort has to offer.
What time can I access the Thermal Spa Village?
Resident's access to the Thermal Spa facilities is between check-in at 3pm and check-out at 11am only. Access after check-out will be charged at £30 per person.
How can I make a special request regarding my stay?
We would love to help you with any special requests for your stay, simply type your message/request into the special requirements box after entering your name and email address. Alternatively, you can arrange a special request by phoning/emailing the hotel.
What is Galgorm Spa & Golf Resort's online cancellation policy?
The cancellation policy is 72 hours prior to arrival. If booking a Pre-paid Internet-only rate, full payment is taken at the time of booking and if you were to cancel there would be no refund.
Riverside Log Cabins & Cottage Suites
The cancellation policy is 7 days prior to arrival. If booking a Pre-paid Internet-only rate, full payment is taken at the time of booking and if you were to cancel there would be no refund.
How do I make a reservation for a large group?
We would love to help you make a booking for your group. Please contact our reservations team by telephone on 028 25882554 or by email: firstname.lastname@example.org
Yes, you can select this as an add-on at the time of booking, alternatively contact the hotel directly.
Where is the nearest Railway Station to Galgorm Spa & Golf Resort?
There are two stations nearby; Ballymena (10 minutes by car) and Cullybackey (5 minutes by car)
Where is the nearest Bus Station to Galgorm Spa & Golf Resort?
The nearest bus station is in Ballymena (10 minutes by car)
Does Galgorm Spa & Golf Resort have a car park onsite?
There are approximately 300 guest car parking spaces at the hotel. Guests who are staying in our Riverside Log Cabins & Cottage Suites can park directly outside their accommodation if required.
Do you have disabled parking available?
Parking spaces closest to the hotel entrance are reserved for guests with mobility difficulties.
Do you have an Electric Vehicle Charging Point?
There is one electric charging point located in the carpark nearest to Gillies.
Can I leave my luggage at the Hotel before check-in/after check-out?
Luggage can be stored with our concierge team until your room is ready for check-in or left after check-out time should you wish to continue to enjoy the facilities of the Resort.
What if I have forgotten an item at the Hotel?
If you find that you have left an item behind please call the hotel on 02825 881 001 with information regarding your item to enable us to locate it for you. Useful details will be the date of your stay, the number of the room you stayed in and where you think the item may have been left.
Is Wi-Fi available in the hotel?
Wi-fi is available in the main hotel free of charge to guests and every guestroom and Cottage Suites have access to Wi-fi. The password for connection is done using the Smart TV. Please note that Wi-fi connection cannot be picked up in the Riverside Log Cabins.
Are pets permitted in the hotel?
Guide dogs are the only animals permitted in the hotel, however, if you're after dog-friendly accommodation, we do have one dog-friendly Cottage Suite.
Further information can be found here.
Are smoking rooms available at the hotel?
Galgorm Spa & Golf Resort is a non-smoking building. Suites have balconies on which guests are permitted to smoke. Guests can use the Mulberry Garden area to smoke in, which is fully equipped with sheltered tables and heated seating.
What are the opening times of the Spa?
The Thermal Spa Village - Open Daily from 8am-10pm
Treatments – Monday-Friday 9.30am-8.30pm, Saturday and Sunday 9.30am-6.30pm
What time can I access the Thermal Spa Village?
Residents access to the Thermal Spa Village facilities is between check-in at 3pm and check-out at 11am only
Guests staying in the Log Cabins have access to the Thermal Spa Village from 6pm
What time is breakfast served until?
Breakfast is served from 7-10am Monday - Friday and 7.30-10.30am Saturday & Sunday
Can children use the Spa facilities?
Guests must be aged 16 years or over to use the spa facilities and Thermal Spa Village areas. There is Family Time in the swimming pool from 9am - 10am and 5.30pm - 6.30pm.
Do you have a gym?
Yes. The Fitness Suite is located on level 1 within our Thermal Spa Village. The Fitness Suite hosts a range of top quality gym and fitness equipment. Open from 6am to 10pm daily.
How far from the hotel are the Riverside Log Cabins & Cottage Suites situated?
Riverside Log Cabins and Cottage Suites are a 5 minute walk from the main building. If you arrive by car, you can easily park beside your Riverside Log Cabin or Cottage Suite.
Does the hotel offer family or interconnecting guestrooms?
Family rooms are available to accommodate 3 guests with one double bed and one single bed. Deluxe Family rooms accommodate 4 people. Interconnecting rooms can be reserved and consist of one room with a king-size double and an adjoining room with a double bed and a single bed. Each room has a separate bathroom. Cots and camp beds can also be arranged, please contact the Hotel for further details.
Does the hotel have wheelchair-friendly guestrooms?
The hotel has a number of accessible guestrooms; please inform reservations at the time of booking of your needs.
Do you offer tea/coffee making facilities in the guestrooms?
Tea and coffee making facilities are available in all guestrooms.
Do you offer an ironing board and hairdryers in the guestrooms?
All guestrooms within the main hotel have a hairdryer, iron and ironing board.
Is there wi-fi available in your guestrooms?
Wi-fi is available in the main hotel free of charge to guests. Every guestroom and Cottage Suite has access to Wi-fi. The password for connection is done using the Smart TV. Please note that the Wi-fi connection cannot be picked up in the Riverside Log Cabins.
Does the hotel supply cots for babies/small children?
A number of cots are available. Please inform reservations of your requirements at the time of booking.
What are your Riverside Cabins & Cottage Suites equipped with?
The 4 star Riverside Log Cabins & Cottage Suites are equipped with fridge, cooker, microwave, kettle, toaster, iron & ironing board. Kitchens are stocked with cutlery, crockery, glassware and cooking utensils necessary for your stay. Our large Riverside Log Cabins have a washing machine and tumble drier installed as an extra.
The Riverside Log Cabins will have their own private outdoor Hot Tub.
What time can I access the Thermal Spa Village if I'm staying in the Riverside Log Cabins?
Guests staying in the Riverside Log Cabins will have access to the Thermal Spa Village from 6pm until 11am.
There is a complimentary mini bar in every guestroom.
Thermal Spa Village
Daily from 8am - 10pm
Monday - Friday 9.30am - 8.30pm
Saturday & Sunday 9.30am - 6.30pm
6am - 10pm
7am - 10pm
Designated family swim times
9am - 10am
5.30pm - 6.30pm
Children who will be residents of the hotel are permitted to use the indoor swimming pool accompanied by an adult.
Residents access to the Thermal Spa facilities is between check-in at 3pm and check-out at 11am only
To schedule an appointment, please contact our reservations team via telephone +44 (0)28 2588 2554, email email@example.com or use our online booking forms. Advanced booking recommended.
Please arrive at least 30 minutes before your treatment to Spa Reception to allow you sufficient time to change, complete your medical questionnaire and enjoy some relaxation time prior to your treatment.
Please note that appointments may alter by 15 minutes from the time stated at the time of booking.
Please note that the allotted treatment time includes time for consultation and aftercare advice.
If you arrive late for your appointment, your treatment will be adapted to the remaining time of your booking.
It is important that you advise us in advance of any health conditions, allergies or injuries which could affect your treatment when making your reservation. Upon arrival at The Spa, you will be asked to complete a pre-treatment medical questionnaire.
Towels, robes & spa footwear will be provided. If your treatment includes the use of the Thermal Spa Village, please bring swimwear. Disposable briefs or boxer shorts will be provided for all wet and/or body treatments.
In the interest of comfort, personal safety, health, and hygiene and in consideration of all our other Spa guests, the slippers provided in your guestroom or Spa locker must be worn in all areas of The Spa at all times.
A discretionary 5% service charge will be added to your bill.
Credit/Debit card details will be required to confirm all bookings including those to be paid by gift voucher.
Specific package or treatment vouchers are non-transferable to another package or treatment, no change will be given from gift vouchers. If you are paying by gift voucher please remember to bring it with you on the day and present it on arrival.
Please allow 72 hours notice of cancellation or postponement for guestrooms to avoid a 100% charge. A 100% charge will apply if you do not attend your booking. The charge will be applied to the card provided on arrival or to your hotel room bill, should you be a resident guest.
Deposits relating to full and part day spa packages are strictly non-refundable. They are transferable to another date provided at least 5 days notice to the original date given.
For Spa cancellation, it is 72 hours prior to arrival for treatments and 5 days prior to arrival for packages.
All Spa Cancellations must be in writing.
We offer a range of classes available complimentary to both our residents and members, including HIIT, Circuits, Core Tone and much more.
Classes must be booked via Spa Reception
Lockers are provided for Day Spa guests for your individual use with safety deposit boxes available for Residents. However, we recommend that you do not bring valuables into The Spa. Galgorm Spa & Golf Resort do not accept any responsibility for loss or damage to personal items.
To ensure that all guests enjoy the peaceful sanctuary of The Spa, we respectfully request that all visitors keep noise to a minimum. The use of mobile phones and electronic devices in The Spa are allowed however please respect our other guests and ensure devices are kept on silent. We reserve the right to ask any guest or group of guests to leave the Spa if they are disturbing other users of The Spa facilities.
Can children use the hot tub in Riverside Log Cabins?
Children under the age of 16 are not permitted to use the Log Cabin Hot Tub. However, they are very welcome to use the indoor swimming pool during the Family Time sessions from 9:00am-10:00am and 5:30pm-6:30pm.
Users aged 16 and 17 must be accompanied by an adult at all times while using the Hot Tub.
A cover is provided for the Hot Tub but parental responsibility will be required to ensure the safety of children at all times.
Our range of rooms provide the finest contemporary accommodation with all the finer details to ensure a good nights rest.
Spacious lodging with all the comfort, privacy & luxury you’d expect, just a stone’s throw from the hotel.