Our Hygiene Commitment

Our Hygiene Commitment

The Covid -19 pandemic which swept the globe saw us close our doors on the 20th March 2020. In compliance with government guidelines, and with the safety of our team members and guests as our utmost priority, there was little we could do except watch and wait, in the hope that our collective sacrifices and social distancing measures would be rewarded, and that we would be in a position to welcome everyone back to the Resort in the not too distant future.

As restrictions ease, and we get ready to open our doors once again, we do so in the knowledge that some things which we once deemed normal are no longer deemed so, and that in order to protect the health of our team members and guests, we must adapt and adjust as we move towards a safer New Normal together.

With this in mind, we have introduced the following steps to our Galgorm Journey:

Flexible Booking Policy

Your safety and that of those around you continues to be our main priority, therefore we have temporarily changed our cancellation policy to include a Covid-19 clause. Should you develop a new and consistent cough and/or a fever prior to your arrival, we ask that you do not attempt to travel. Instead we will offer you the option of changing the date of your reservation, holding your existing payment as credit against a future booking or offer a full refund.

Prior to Arrival

To minimise as many high touch points as possible within the Resort we have invested in a new app. This app contains important information needed to navigate the Resort, including our Thermal Spa Village map, the food and beverage menus for all our Dining Outlets, our Room Directory and much more.

You will receive a link to the app prior to arrival, and we ask that our guests download the app to make the most of their Galgorm Experience.

Temperature Checks

Upon arrival, all team members and guests will undergo a mandatory temperature check. Should a team member or guest’s temperature be above 38 degrees Celsius, they will be refused entry and advised to seek medical aid. Team members will be asked to self-isolate for a mandatory 7 days before returning to work, while guests will be contacted by our Reservations team to discuss our Covid-19 cancellation policy (please see above “Flexible Booking Policy” section for details).

Enhanced Safety and Cleanliness in Public Areas

As we continue to fight the spread of the virus, our hand washing/sanitising practises and our social distancing etiquettes are of vital importance.

Please observe the Social Distancing Guidelines and floor markings on display throughout the Resort; they are there for your safety and that of our team members.

Zoono™Hand Sanitiser, which provides an antimicrobial coating that lasts up to 24 hours and kills 99.99% of germs, will be available for team member and guest use upon entry to the Resort. Hand Sanitiser Units are also available for your convenience in public areas.

Our new and dedicated Public Areas Cleaning Team will be visible at all stages throughout your stay and they are equipped with Zoono™ Z-71 Microbe Shield Surface Sanitiser & Protectant for use on all high touch surfaces. Zoono™ Z-71 Microbe Shield Surface Sanitiser & Protectant is scientifically proven to kill 99.99% of germs and provides an anti-microbial layer that lasts up to 30 days on surfaces.

The team will also be using Aerofog Generators containing Everbrite™Ultra Disinfectant – a powerful quat-based disinfectant cleaner which is effective against a wide spectrum of viruses and bacteria, to sanitise all other areas throughout the Resort.

Your Accommodation

Our Housekeepers are provided with the PPE needed to keep them safe as they service your accommodation. We have scrutinised their already immaculate cleaning standards and made the necessary adjustments to protect the health of our guests.

All high touch points within the accommodation will be thoroughly sanitised with Zoono™ Z-71 Microbe Shield Surface Sanitiser & Protectant during each service.

Additional cleaning aids, such as colour coded microfibre cloths which help to combat cross contamination, and our continued partnership with Ecolab provides us with the peace of mind that the chemicals we clean with have been awarded their Statement of Efficacy Against Coronavirus.

We add the finishing touch to accommodation by using an Airsteril™ MP100 Decontamination Unit – the same as those used by health professionals to help control infections in hospital environments.

Our unbroken Cleanliness seal on the door of your accommodation is our promise to you that the above steps have been completed by our team.

The Thermal Spa Village

A constant cleaning regime will be carried out in all areas of our Thermal Spa Village using Zoono™ Z- 71 Microbe Shield Surface Sanitiser & Protectant on all high touch points, and Aerofog Generators containing Everbrite™Ultra Disinfectant to sanitise all other areas thoroughly.

An Ozone™ OC1500 Air Purifier will be used during hours of closure each evening, for further deep sanitation of all areas.

New social distancing measures within the Thermal Spa Village will limit the amount of guests using an experience at any one time, and so we get ready to welcome you back with over an acre of expansion to our outdoor area and the addition of new steam and salt experiences, communal hot tubs and hot tubs for private use.

Social distancing measures have also dictated that we monitor the overall volume of guests in our Thermal Spa Village during any one period, therefore access to the Spa will be dependent on room type and your allocated check in time.

Should you wish to avail of a treatment during your stay, you can do so by pre-booking one of the bespoke treatments we have created with the help of our partners, Aromatherapy Associates. Our new treatment offerings will allow our therapists to continue to provide you with a relaxing experience in a safe environment.

Your Dining Experience

Our restaurant layouts have been altered to aid with social distancing requirements. Our paper menus have been replaced by electronic versions housed in our app which you will have downloaded prior to your arrival.

Our breakfast buffets have been replaced by an A la Carte offering, and in order for us to manage your dining experience safely, it is essential that any dining experience, including breakfast and room service, be booked in advance. This allows us to manage the volume of guests and team members within any one area, to ensure social distancing guidelines are followed.

Behind the Scenes

Our kitchen layouts have also been reviewed to support social distancing among our team members.

Increased sanitation of food service areas with Zoono™ Z-71 Microbe Shield Surface Sanitiser & Protectant will be coupled with an Ozone™ OC1500 Air Purifier which will be used during hours of closure each evening, for further deep sanitation of all kitchens and Front of House areas within our restaurants.

Increased sanitation of food service areas with Zoono™ Z-71 Microbe Shield Surface Sanitiser & Protectant will be coupled with new handwashing practises using UVA lights, designed to check the cleanliness of hands after washing.

The presentation of your meal has also been reviewed to minimise the amount of crockery brought to and from your table.

The Bar

Our bar areas will provide table service only, with standing room and over the counter service prohibited. Our table layouts will promote social distancing, creating a safe environment for our team members and our guests.

On-going Review

All above measures will be reviewed and enhancements or additions will be made where advised or required, in the best interests of our team members and guests.

This involves a plan for phase 2 which includes but is not limited to;

- Supply and recommendation of face coverings for all guests and visitors, as well as for all public facing staff members and any suppliers or contractors whilst indoors.

- Implementation of further hygiene measures to include Mistpal cleansing tunnels, which use Activora, an organic and renewable plant-based sanitiser, coupled with increased frequency in the use of Aerofog Generators.

- Further segregation of team members to include increased home working, departmental bubbles, and removal of cross site working and further restrictions in communal areas such as break rooms.

- Facilitation of regular testing for higher risk team members, those who are in contact with a wider volume of team members due to their role, or indeed random testing as required

- Implementation of a traffic light emergency response plan to quickly identify and communicate with team members who are required to take action such as isolation or testing.

- Regular and on-going contact with Senior Environmental Health Officer, local council bodies and contact trace if required.

Welcome Back

The above steps have been created in line with government advice and that of our Health professionals, who have worked so tirelessly in the face of this pandemic. We ask that you consider the work they have done, and the sacrifices they have made, as we all work together to adhere to the guidance provided to us.

We look forward to welcoming you back to the Resort in the near future, and we hope to see our courageous NHS frontline staff among the first of our guests, as they make use of the £750,000 worth of experience vouchers donated by Galgorm Collection in recognition of their hard work, bravery and commitment to helping patients throughout the Covid-19 pandemic.

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