Thermal Village

Frequently Asked Questions

Spa | Opening Hours

Thermal Spa Village

Daily from 8am - 10pm

Treatments

Monday - Friday 9.30am - 8.30pm

Saturday & Sunday 9.30am - 6.30pm

Fitness Suite

6am - 10pm

Swimming Pool

7am - 10pm

Designated famly swim times

9am - 10am

5.30pm - 6.30pm

 

Children who will be residents of the hotel are permitted to use the indoor swimming pool accompanied by an adult. 

Residents access to the Thermal Spa facilities is between check-in at 3pm and check-out at 11am only

Spa | Residents Access

Residents access to the Thermal Spa facilities is between check-in at 3pm and check-out at 11am only. Access after check-out will be charged at £30 per person.

Spa | Scheduling an Appointment

To schedule an appointment, please contact our reservations team via telephone +44 (0)28 2588 2550, email reservations@galgorm.com or use our online booking forms. Advanced booking recommended.

For Thermal Package Bookings, please visit our Thermal Package Bookings Page.

Spa | Arrival at the Spa

Please arrive at least 30 minutes before your treatment to Spa Reception to allow you sufficient time to change, complete your medical questionnaire and enjoy some relaxation time prior to your treatment.

Please note that appointments may alter by 15 minutes from the time stated at the time of booking.

Please note that the allotted treatment time includes time for consultation and aftercare advice.

If you arrive late for your appointment, your treatment will be adpated to the remaining time of your booking. 

Spa | Medical Questions

It is important that you advise us in advance of any health conditions, allergies or injuries which could affect your treatment when making your reservation. Upon arrival at The Spa you will be asked to complete a pre-treatment medical questionnaire.

Spa | What To Wear

Towels, robes & spa footwear will be provided. If your treatment includes the use of the Thermal Village, please bring swimwear. Disposable briefs or boxer shorts will be provided for all wet and/or body treatments.

 

In the interest of comfort, personal safety, health and hygiene and in consideration of all our other Spa guests, the slippers provided in your guestoom or Spa locker must be worn in all areas of The Spa at all times. 

Spa | Service Charges / Gratuities

If you wish to provide and appreciation to your Therapist following your treatment, a 5% gratuity can be made at Spa Reception.

Spa | Payment

Credit/Debit card details will be required to confirm all bookings including those to be paid by gift voucher.

Specific package or treatment vouchers are non-transferable to another package or treatment, no change will be given from gift vouchers. If you are paying by gift voucher please remember to bring it with you on the day and present it on arrival.

Spa | Cancellation Policy

Please allow 48 hours notice of cancellation or postponement for guestrooms to avoid 100% charge. A 100% charge will apply if you do not attend your booking. The charge will be applied to the card provided on arrival or to your hotel room bill, should you be a resident guest.

Deposits relating to full and part day spa packages are strictly non-refundable. They are transferable to another date provided at least 5 days notice to the original date given.

For Spa cancellation, it is 48 hours prior to arrival for treatments and 5 days prior to arrival for packages.

All Spa Cancellations must be in writing.

Spa | Classes

We offer a range of classes available complimentary to both our residents and members, including HIIT, Circuits, Core Tone and much more.

 

Class timetable can be viewed here

 

Classes must be booked via Spa Reception

Spa | Valuables

Lockers are provided for your individual use, however, we recommend that you do not bring valuables into The Spa. Galgorm Resort & Spa do not accept any responsibility for loss or damage of personal items.

Spa | Etiquette

To ensure that all guests enjoy the peaceufl sanctuary of The Spa, we respectfully request that all visitors keep noise to a minimum. Use of mobile phones and electronic devices in The Spa are allowed however please respect our other guests and ensure devices are kept on silent. We reserve the right to ask any guest or group of guests to leave the Spa if they are disturbing other users of The Spa facilities. 

Spa | Best Time To Visit

We want to ensure the utmost of relaxation during your Thermal Village Experience. Please be mindful of our peak times of 3 - 6pm.
 
Please note Residents access to the Thermal Spa facilities is between check-in at 3pm and check-out at 11am only.

Spa | Children and Young Persons

The Spa is an adult only environment and is only open to persons aged 16 and over. The indoor swimming pool is open exclusivley for family time for our residents and Spa members between 9am & 10am and 5:30pm to 6:30pm. All persons under the age of 16 must be accompanied by an adult. 

Spa | Group Bookings

The person making the booking for a group will be repsonsible for ensuring all those attending are (i) made aware of The Spa Policies, (ii) recieve a copy of The Spa Policies and the medical questionnaire to be completed on attendance (as provided by The Spa on booking)  and (iii) all such attendees comply with them. Any charges, as a result of The Spa Policies not being adhered to, will be the responsibility of the person making the original booking. 

Spa | Pregnancy

We recommend that pregnant ladies do not use any of the facilities which are heated and have jets fitted in the Thermal Village as this may increase blood pressure. 

Spa | Smoking, Alcohol and Drugs

Smoking and the use of drugs in The Spa is strictly prohibited. It is also advisable to avoid the consumption of alcohol and heavy meals prior to, or immediately after any Spa treatment. Alcohol may onlt be consumed in Elements Café. We reserve the right to refuse admittance to The Spa to any person under the influence of alcohol or drugs. 

Spa | Valuables

We recommend that no jewellery be worn in The Spa. The management and staff at The Spa and Galgorm Manor Hotel Limited do no accept any responsibility for any money, jewellery or other valuables left in the area of The Spa at any time, even when placed in a locked cabinet or room.