Thermal Village

Frequently Asked Questions

Spa | Opening Hours

Thermal Spa Village

Daily from 8am - 10pm

Treatments

Monday - Friday 9.30am - 8.30pm

Saturday & Sunday 9.30am - 6.30pm

Fitness Suite

6am - 10pm

Swimming Pool

7am - 10pm

Designated famly swim times

9am - 10am

5.30pm - 6.30pm

 

Children who will be residents of the hotel are permitted to use the indoor swimming pool accompanied by an adult. 

A £20 charge per adult/child per session applies to residents who are staying in our Riverside Cabins or Fisherman's Cottages.

Spa | Scheduling an Appointment

To schedule an appointment, please contact our reservations team via telephone +44 (0)28 2588 2550, email reservations@galgorm.com or use our online booking forms. Advanced booking recommended.

For Thermal Package Bookings, please visit our Thermal Package Bookings Page.

Spa | Arrival at the Spa

Please arrive at least 30 minutes before your treatment to Spa Reception to allow you sufficient time to change, complete your medical questionnaire and enjoy some relaxation time prior to your treatment.

Please note that appointments may alter by 15 minutes from the time stated at the time of booking.

Please note that the allotted treatment time includes time for consultation and aftercare advice.

Spa | Medical Questions

It is important that you advise us in advance of any health conditions, allergies or injuries which could affect your treatment when making your reservation. Upon arrival at The Spa you will be asked to complete a pre-treatment medical questionnaire.

Spa | What To Wear

Towels, robes & spa footwear will be provided. If your treatment includes the use of the Thermal Village, please bring swimwear. Disposable briefs or boxer shorts will be provided for all wet and/or body treatments.

Spa | Service Charges / Gratuities

If you wish to provide and appreciation to your Therapist following your treatment, a 5% gratuity can be made at Spa Reception.

Spa | Payment

Credit/Debit card details will be required to confirm all bookings including those to be paid by gift voucher.

Specific package or treatment vouchers are non-transferable to another package or treatment, no change will be given from gift vouchers. If you are paying by gift voucher please remember to bring it with you on the day and present it on arrival.

Spa | Cancellation Policy

Please allow 48 hours notice of cancellation or postponement for guestrooms to avoid 100% charge. A 100% charge will apply if you do not attend your booking. The charge will be applied to the card provided on arrival or to your hotel room bill, should you be a resident guest.

Deposits relating to full and part day spa packages are strictly non-refundable. They are transferable to another date provided at least 5 days notice to the original date given.

For Spa cancellation, it is 48 hours prior to arrival for treatments and 5 days prior to arrival for packages.

All Spa Cancellations must be in writing.

Spa | Classes

We offer a range of classes available complimentary to both our residents and members, including HIIT, Circuits, Core Tone and much more.

Classes Times

Monday - Friday

10.30am

Monday, Wednesday & Friday

7.30pm

Classes must be booked via Spa Reception

Spa | Valuables

Lockers are provided for your individual use, however, we recommend that you do not bring valuables into The Spa. Galgorm Resort & Spa do not accept any responsibility for loss or damage of personal items.

Spa | Etiquette

The Spa and Thermal Village are designed to be calm, quiet and relaxing and for this reason, the use of mobile phones is prohibited. We also ask that you respect other spa users by speaking quietly whilst in our relaxation areas. Any rowdy or loud behaviour in any area of The Spa may result in you being asked to vacate the premises. The Spa at Galgorm is an adult only environment and open only to persons aged 16 and over. Guests between the age of 16-18 must be accompanied by an adult at all times.

The Spa & Thermal Village is a smoke and E-Cigarette free zone and guests are not permitted to bring alcohol into these areas.

The management reserves the right to close any area of The Spa or Thermal Village without prior notice for essential maintenance.

All brochure content is correct at time of going to print.The management reserves the right to alter or amend any aspect of content at any time without prior notice.

Spa | Best Time To Visit

We want to ensure the utmost of relaxation during your Thermal Village Experience. Please be mindful of our peak times of 3 - 6pm