Chloe Robb - Operations Manager

When did you start your career with Galgorm Resort & Spa?

I started working at the Resort in December 2010.

What was your first position within the Resort?

I started working at Galgorm Resort & Spa as a waitress in the River Room and Lobby serving Afternoon Tea during the day and working in the River Room during the evening. 

What other positions have you held since you began working for Galgorm Resort & Spa?

I began as a Waitress for 9 months serving Afternoon Tea during the day and working in the River Room during the evening. 

I was then promoted to River Room Restaurant Manager where I was responsible for standards during service, staffing, financials, stock, and I was heavily involved in acquiring our 3 AA rosettes and I held this role for 3 years and 9 months. 

My next position was Hotel Duty Manager where I was responsible for the entirety of the hotel while on shift, the guest's journey, guests feedback, chief fire warden while on shift, health and safety and I held this role for 2 years and 2 months

I am now in my current role of Operations Manager for 1 year and 9 months where I am managing the day to day running of the hotel, the guests journey, guests feedback, recruitment, staff morale, budgeting, financials, stock and health and safety. 

Tell us about how Galgorm Resort & Spa helped you progress in your career?

Galgorm Resort & Spa provided me with a one-year management programme which focused on all areas of the hotel and included work experience in each of the various areas. This greatly helped me develop my journey throughout the hotel and learn all the various departments. 

Tell us about any qualifications, courses or training you have completed while working for Galgorm Resort & Spa?

I have completed a number of courses within the Resort and some of these include World Host, Train the Trainer, WSET Wine and Spirit Education Trust. 

What is your current position within the Resort and your day to day duties?

I am currently the resorts Operations Manager where I am managing the day to day running of the hotel and supporting the General Manager. 

What do you love the most about working for Galgorm Resort & Spa?

The team of professionals I have the pleasure of working with on a daily basis. 

What would you say to someone thinking of joining the Hospitality industry?

The opportunities are endless, try to experience different roles before settling on one you are passionate about.