Tara Moore - Spa Manager

When did you start your career with Galgorm Resort & Spa?

I started in Galgorm Resort & Spa in September 2012.

What was your first position within the Resort?

I worked as Guest liaison – this role was mainly a customer service role which consisted of guiding the Spa guests around the Spa and ensuring they were happy with the journey of their Day Spa Experience, I would be their point of contact on the day, providing assistance when required. 

What other positions have you held since you began working for Galgorm Resort & Spa?

  • Guest Liaison – 8 months 
  • Spa Duty Manager – 1 year 
  • Guest Relations Manager – 1 year 
  • Spa Operations Manager – 6 months 
  • Spa Manager – December 2016 to present  

Tell us how Galgorm Resort & Spa helped you progress your career?

I have progressed through numerous roles in the Resort through support and guidance from my peers, they also provided internal and external training for Customer Service, Leadership skills and how to guide a team.  They encourage and support progression from within which I feel is one of their biggest strengths as a company.

Tell us about any qualifications, courses or training you have completed while working for Galgorm Resort & Spa? 

  • World Host 
  • Contact – Leadership Skills 
  • ILM Level 4 in Leadership Skills 
  • Currently completing ILM Level 5 in Leadership Skills 
  • First Aid 

What is your current position within the Resort and your day to day duties?

Spa Manager 

As Spa Manager I am responsible for the overall Spa, ensuring every area is available to the guests, I also look at the expanding business and what we can offer next, I am encouraged to look at new ideas and implement them.  I also believe in staff progression, so I work very closely with the team to ensure they have objectives and plans in place to progress in their current role or to perhaps move to something completely different. I also have to ensure the revenue is met with regards to the budget is set which means I work very closely with Louise Nicholl – Spa Revenue Manager. 

What do you love the most about working for Galgorm Resort & Spa?

When our guests have a fantastic time and that the staff are happy, if we do not have happy staff we will not have a business that is extraordinary.  I also like that I am encouraged by my Manager to make decisions and when I do, I get to see them transpire.  

What would you say to someone thinking of joining the Hospitality Industry?

The opportunity that you will get is second to none, I came from a totally different background and cannot believe what can be achieved within the industry.