I started in Galgorm Resort in September 2012.
I worked as Guest liaison – this role was mainly a customer service role which consisted of guiding the Spa guests around the Spa and ensuring they were happy with the journey of their Day Spa Experience, I would be their point of contact on the day, providing assistance when required.
I have progressed through numerous roles in the Resort through support and guidance from my peers, they also provided internal and external training for Customer Service, Leadership skills and how to guide a team. They encourage and support progression from within which I feel is one of their biggest strengths as a company.
As Spa Manager I am responsible for the overall Spa, ensuring every area is available to the guests, I also look at the expanding business and what we can offer next, I am encouraged to look at new ideas and implement them. I also believe in staff progression, so I work very closely with the team to ensure they have objectives and plans in place to progress in their current role or to perhaps move to something completely different. I also have to ensure the revenue is met with regards to the budget is set which means I work very closely with Louise Nicholl – Spa Revenue Manager.
When our guests have a fantastic time and that the staff are happy, if we do not have happy staff we will not have a business that is extraordinary. I also like that I am encouraged by my Manager to make decisions and when I do, I get to see them transpire.
The opportunity that you will get is second to none, I came from a totally different background and cannot believe what can be achieved within the industry.
Our range of rooms provide the finest contemporary accommodation with all the finer details to ensure a good nights rest.
Spacious lodging with all the comfort, privacy & luxury you’d expect, just a stone’s throw from the hotel.