- Eat & Drink
I started in Galgorm Resort in September 2012.
I worked as Guest liaison – this role was mainly a customer service role which consisted of guiding the Spa guests around the Spa and ensuring they were happy with the journey of their Day Spa Experience, I would be their point of contact on the day, providing assistance when required.
I have progressed through numerous roles in the Resort through support and guidance from my peers, they also provided internal and external training for Customer Service, Leadership skills and how to guide a team. They encourage and support progression from within which I feel is one of their biggest strengths as a company.
Head of Spa Operations
As Head of Spa Operations I deal with all of the operations withing the Spa, liaising with HOD’s to ensure we are running effectively and with high standards, I also look at business trends and implement new ideas and experiences for our guests. I look at staffing needs for progression and training, working alongside the Hotel Manager to deliver excellent service. Working with our Revenue department is crucial to look at targets and gaps in the market.
When our guests have a fantastic time and that the staff are happy, if we do not have happy staff we will not have a business that is extraordinary. I also like that I am encouraged by my Manager to make decisions and when I do, I get to see them transpire.
The opportunity that you will get is second to none, I came from a totally different background and cannot believe what can be achieved within the industry.
Our range of rooms provide the finest contemporary accommodation with all the finer details to ensure a good nights rest.
Experience unique & inspiring stays with a collection of luxurious Cottage Suites, Shepherd’s Huts, Log Cabins and private Residences.